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SPOOKMASTER TROUBLESHOOTING GUIDE
What is SpookMaster's Refund Policy
SpookMaster will refund your entire purchase price if you are not completely satisfied with your purchase. However, if
you purchased a subscription and were unable to access the subscriber site for technical reasons, we ask that
you do the following before requesting a refund:
- Attempt to access the subscriber site in the normal way
- If you are unable to access the subscriber site in the normal way, please attempt to follow the
troubleshooting advice under
I Am A Subscriber And Have Trouble Accessing The Subscriber Site
- Make sure that your original transaction resulted in a payment to SpookMaster. Please note that it is
possible to make a mistake in the shopping cart or credit card data entry sheet and not be billed, so the
only way to make sure of what you paid SpookMaster is to review your credit card or debit card statement.
- Once you have followed the troubleshooting tips and still cannot access the subscriber site, please see our
special Subscriber Help page and we will
provide help immediately.
If you have submitted a valid inquiry regarding a refund and SpookMaster is able to determine that a refund
is due, we guarantee that refunds will be issued as soon as possible. Valid refunds are usually issued within one day
and we guarantee that a valid refund request will be processed no later than two weeks after its receipt.
We must be sure that your original transaction was processed properly prior to issuing
credits.
If you are a Visa, MasterCard, or Bankcard customer (through VeriSign), a credit will be issued by
TruckBucks LLC as a separate transaction that will show up either on your current credit card or debit card statement or on
a future credit card or debit card statement. Please note that all of your original charges will also show up on your
credit card or debit card statement since we cannot simply cancel a payment.
If you are a PayPal customer, you will be sent funds equal to the amount of overpayment. Please review your
PayPal account and look for payment from TruckBucks LLC. Please note that all of your original charges will
also show up on your credit card or debit card statement since we cannot simply cancel a payment.
If you have not received a credit to which you think you are entitled, please check your credit card, debit card, or
PayPal statement to make sure that you originally paid. Please note that it is possible to make a mistake
in the shopping cart or credit card data entry sheet and not be billed, so the only way to make sure of what
you paid SpookMaster is to review your credit card or debit card statement.
We want to make sure that you have a great shopping experience. If we have not been able to resolve a
problem to your satisfaction, please
email us and we will work to solve your problem as quickly as possible.