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SPOOKMASTER TROUBLESHOOTING GUIDE
I Accidentally Overpaid for the SpookMaster Subscription
In the past, we have had customers submit incorrect payments for the SpookMaster patterns. This is
rare but it has happened. Please note that every overpayment will be refunded as promptly as possible. SpookMaster reviews billings every one or two days so we usually find overpayments and refund them before our
customers even notice.
If you have paid us too much money, please
email us . If you have submitted a valid inquiry regarding an overpayment and SpookMaster is able to
determine that an overpayment occurred, we guarantee that overpayment credits will be issued as soon
as possible but definitely no later than two weeks after a valid refund request is submitted.
We must be sure that the transaction was processed properly prior to issuing credits.
If you are a Visa, MasterCard, or Bankcard customer (through VeriSign), an overpayment credit will be
issued by TruckBucks LLC (or SpookMaster) as a separate transaction that will show up either on your current credit
card statement or on a future credit card statement. Please note that all of your original charges
will also show up on your credit card statement since we cannot simply cancel a payment.
If you are a PayPal customer, you will be sent funds equal to the amount of overpayment. Please
review your PayPal account and look for a payment from TruckBucks LLC. Please note that all of your
original charges will also show up on your statement since we cannot simply cancel a payment.
If you have not received a credit to which you think you are entitled, please check your credit card
or PayPal statement to make sure that you have overpaid. Please note that it is possible to make a
mistake in the shopping cart or credit card data entry sheet and not be billed, so the only way to
make sure of what you paid is to review your credit card statement.
If you are looking at a statement dated prior to November it is possible that we have not yet
been able to process your request. Please be patient. We assure you that if you have overpaid and
submitted a valid inquiry, we will reimburse the overpaid funds to you.
We want to make sure that you have a great shopping experience. If we have not been able to resolve a
problem to your satisfaction, please
email us and we will work to solve your problems as quicly as possible.