www.spookmaster.com
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SPOOKMASTER TROUBLESHOOTING GUIDE
I Am A Credit Card Customer And Have Problems With Ordering
To order SpookMaster, you must go to the
SUBSCRIBE page and click on the ORDER NOW button. Our shopping cart
is designed to work with most browsers and most browser configurations. However, we are aware that
some problems can occur. The shopping cart is best when used with Internet Explorer and Netscape
(Version 6.0 or higher).
Make sure that your browser settings allow cookies. The payment gateway requires cookies even though the
SpookMaster site doesn't.
Once you click on the ORDER NOW button, you should be sent to an order
screen that contains the details of your order and the price you will pay. Check the order.
If the order is incorrect, follow the instructions on the screen to make corrections.
Once you have made a selection, you will be sent to a screen that requests your credit card information.
This screen is protected by SSL security. The SSL security is assured by the
padlock that can be found somewhere on your browser toolbar. Click on the padlock to access the
details regarding your secured transaction.
Once you have entered all of your credit card data, click on SUBMIT SECURE ORDER .
If the credit card data entry screen reappears, you have entered some data incorrectly or there might be
some problem with your credit card. Please enter your data again or select a different credit card and
click on SUBMIT SECURE ORDER.
Incorrect entries are not processed so you will not be charged twice.
Once your credit card has been accepted, you will be sent to a screen that begins with
Order Processed Successfully! Click on BACK TO SPOOKMASTER at the
lower part of the screen. You will now be at the subscriber site. Please follow the instructions
when you reach the subscriber site.
If you continue to have problems with ordering, please
email us and we will work to solve your problem as soon as possible.